Return Policy

Magic Suite is dedicated to providing our customers with the very best service.  From receipt, you have 7 days to contact us if you decide you want to return or exchange an item(s) within your order.

Generally, Magic Suite does not accept exchange or refund for the following products for hygiene reasons:

  • - Pantyhose, Leggings, Hosiery items
  • - Intimates ie. Shapewear items with a gusset
  • - Underwear, Bra's

However in the following cases, you are entitled to exchange, replacement or refund:

- The product is faulty or damaged (Faulty/Damaged Returns)

- You received an wrong item

- The product does not match the sample or description advertised on our website.

- You are not completely satisfied with your purchase (Change of Mind Returns)

 

In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to an exchange, replacement or refund, You must contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of receiving the product and provide us the following:  

- Your full name and address;

- The original order number;

- The reason for exchange, replacement or refund.

 

Returning products to us

Please consider other alternatives before returning products to us, such as using the product as a gift.

If you wish to return products to us, you must contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of receiving the products. Claims for returns made outside this time period will be at the discretion of Magic Suite.

Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return. You must You must include a copy of the return authorization email when you return the products to us.

Return items must be received in original condition with packaging within 10 days of receiving the return authorization / return instruction


Condition of returned products

All products must be returned new and in the same condition as they were sent, with labels attached, unworn, unused and not soiled or damaged.

We reserve the right to assess the condition of all returned products prior to offering a refund. This may result in a refund being refused by us, and the product being returned to you at your expense. We reserve the right to refuse a return if we feel the policy is being abused.

 

Return delivery charges

Return delivery charges are your responsibility.  Magic Suite is not responsible for lost, stolen or damaged return deliveries.  We recommend that you return products to us via track and trace parcel.  

 

Providing refunds to you

After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued.

For Change of Mind Returns, you will be entitled to a refund equal to the cost of the product only, excluding original delivery charges. Refunds will only be made upon the return of the product.

Please contact us if you have not received your refund within 21 days of us notifying you that a refund has been issued.

 

Out of stock products

We will notify you as soon as possible if a product in your order is out of stock. If your order was for a single product, the entire order will be cancelled and you will receive a full refund of monies paid. If your order consists of multiple Products, we will remove the out of stock product from the order and refund the cost of the product only.

Address for returns

Attn: Lucy from Magic Suite (Returns)

Unit 24, 19 Cain Road

Penrose,

Auckland 1061

Ref: [Return Authorization Coder]

 

Questions

If you have any questions regarding our Refunds and Returns Policy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

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Contact info

P.O. Box 132009 
Sylvia Park
Auckland 1064
New Zealand

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About Us

The Official New Zealand Website for Magic Suite, you will find a range of Magic Suite shapewear products. Designed by women for women using the latest seamless technology to provide maximum support and everyday comfort, Magic Suite helps you create the body shape you've been wishing for!

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